Brand marketing is having a moment, and not because it is trendy. It is because customer journeys have become messy, algorithmic, and fragmented, while expectations have moved in the opposite direction: people want one consistent experience everywhere. The omni-channel approach…
To quote a prominent, maybe the most important marketing author of the century, Seth Godin: “Marketing is no longer about the stuff you make, but about the stories you tell.” This idea depicts why knowing who you’re talking to matters…